Suunto has identified a potential safety risk affecting all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs which wirelessly transmit tank air pressure to compatible Suunto dive computers. In two reported incidents, the exterior case of a Suunto Wireless Tank Pressure Transmitter has failed during regular dry-land pressure testing. Although extremely rare, this represents a potential risk of injury due to the risk of bursting.
Diver safety is of highest importance to Suunto. That is why Suunto has decided to initiate a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs.
All consumers who have a Suunto Wireless Tank Pressure Transmitter or Tank POD are instructed to bring their products to an authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade. The process is free of charge for the consumers. All Transmitters and Tank PODs must not be used before the upgrade has been made.
Suunto sincerely apologizes for any inconvenience caused by this. As a complementary service, Suunto will provide a battery replacement free of charge and a one-year warranty from the date of inspection for all upgraded products.
Identification of affected products:
What to do if you own a Suunto Wireless Tank Pressure Transmitter or a Suunto Tank POD
- Do not use the affected product(s) before it has been upgraded.
- Bring the product(s) to your nearest authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade. A list of dealers and authorized service centers can be found at suunto.com/dealer-locator. You can also use the free Suunto Online Service Request, www.suunto.com/servicerequest (only available for certain countries) to get your product(s) picked up from your home/office.
- When you receive your upgraded product(s), please register the product(s) at MySuunto to ensure you receive a full one-year warranty extension from the date of inspection.
More information on the recall can be found at http://www.suunto.com/recall.
Suunto Consumer Support (available 24/ in English):
- Australia +61 1800 240 498 (toll free)
- New Zealand +64 988 75 223
- United Kingdom +44 20 360 805 34
- USA +1 855 258 0900 (toll free)
- Canada +1 855 624 9080 (toll free)
- China – Hong Kong +852 58060687
Support available from 9 am to 5 pm local time on business days:
- Austria +43 72 088 3104
- Canada +1 855 624 9084 (toll free) support available in French from 6 AM to 11 AM EDT
- China – Mainland +86 400 661 1646 (in Mandarin)
- China – Hong Kong +852 58060687 (in Mandarin)
- Finland +358 94 245 0127
- France +33 48 168 0926
- Germany +49 893 803 8778
- Italy +39 029 475 1965
- Japan +81 34 520 9417 from 10 am to 6 pm
- Netherlands +31 10 713 7269 (in English)
- Russia +7 499 918 7148
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- Sweden +46 85 250 0730
- Switzerland +41 44 580 9988
